Fix payment bug, such every bit declined or incomplete transactions

If you lot have problems paying for Google products, yous might need to prepare a problem with your payments profile.

Discover the issue you're experiencing below:

"Your transaction cannot be completed"

A variety of different situations may trigger this message. Endeavour these suggestions to resolve the issue:

  • If this message is followed by instructions for submitting additional information to usa, please do then. The other steps listed are unlikely to resolve this issue.
  • Cheque whether the billing address for your payment method (such as a credit card) matches the accost recorded in your Google payments centre settings. If they don't match, update your address in your Google payments centre, and try the transaction once again.
  • Try using a Google Play gift card to complete the transaction.
  • Attempt using the best interface for your computing device:
    • If y'all're using a desktop computer, try the transaction using the Google product's website.
    • If you're using a mobile device, try using the production'southward mobile app (if an app is available).
  • If you're using invitee checkout when the mistake occurred:
    • Effort signing in to an existing Google business relationship and placing the order again.
    • Attempt creating a new Google account if you don't already have one and visiting the Google Store to try the transaction again.

"Unable to complete transaction: Expired card"

Check to see if your payment method is upwardly to engagement. If it isn't, update it in the Payments middle.

"Unable to consummate transaction. Please use another course of payment."

Annotation: These steps besides use if you run across the error message "Your payment didn't go through. Please try a different payment method or try again after."

Try the following:

  1. Check to come across if your payment method is upwards to date. If it isn't, update it in the Payments eye, then try your purchase once more.
  2. Make sure you lot have enough coin in your account for the purchase.
  3. If you're however having bug, contact your bank to run into if there's a problem with your account.
  4. Try making the purchase over again with a dissimilar payment method.

"Your payment was declined due to an result with your account"

If yous see this bulletin, it might be considering:

  • We saw a suspicious transaction on your payments contour.
  • Nosotros need a little more information to protect your business relationship confronting fraud.
  • Nosotros need a little more information to comply with EU law (European customers only).

To gear up the upshot, try the post-obit:

  1. Go to the Payments center.
  2. Have action on any errors or requests in the payments centre.
    1. You might need to verify your identity before you tin can buy anything through your Google Account.
  3. Make sure your proper name, address, and payment information are up to date.

"Unable to process payment: Low carte balance"

You lot might not accept enough funds in your account to make the payment. Bank check your account rest or contact your bank.

Ineligible or unavailable credit or debit card

Carte du jour is grayed out & says "verify on pay.google.com"

Your bill of fare was reported as stolen. Yous must verify the bill of fare earlier you can use it once more:

  1. Go to pay.google.com and sign in to your account.
    1. If you lot have multiple accounts, sign in to the business relationship with the grayed-out card.
  2. Click Payment methods.
  3. Next to the card that says "Verification needed," click Verifyand thenAccuse bill of fare.
  4. Inside two days, yous'll find a temporary accuse on your bill of fare statement along with an eight-digit code.
  5. To consummate verification, get to pay.google.com and enter the 8-digit code.

If you try to verify the payment method again:

  1. Confirm which card y'all want to verify.
  2. Check how long ago you tried to verify your bill of fare.
    • If less than 2 days: Await up to two days.
    • If more than 2 days: Bank check your card statement. Y'all should detect a temporary charge from Google called "GOOGLE TEST," with an eight-digit code.

Card is grayed out & says "card is ineligible"

Yous tin't utilize this card for this purchase. Try to make the purchase over again with a dissimilar card.

If the card you want to use isn't listed, follow the on-screen instructions to add a new carte du jour.

Closed payments contour

Learn more than about what to do if you temporarily or permanently closed your payments profile.

If you're nonetheless having trouble, contact support.

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